Officejet pro 7740 stuck in print queue

[Brunnerfab]

The printer was working fine, it just stopped while printing a page. No error was displayed. Job was stuck in queue. 

After that, even "Copy Documents" is not working, it goes in endless loop.

However, the printer can print Reports from Settings->Reports without any issues. I see another person faced same issue https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-8720-Stuck-in-Printing-o... but the answer was given privately it seems. I tried everything, clearing job queue, restarting printer, resetting, and even restored factory default, nothing works. Please help!

[Elohi_NR]

Hi @Brunnerfab,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be when your printer suddenly stops responding and gets stuck in an endless loop. Let’s work on resolving this issue together.

• Have you tried restarting both the printer and your computer to clear any temporary issues in the print queue?
• Is the printer connected via USB, Wi-Fi, or Ethernet, and have you checked if the connection is stable?
• Does the printer display any message or unusual behavior, such as error lights or noises, when attempting to copy or print?

If you have performed all the steps from this document and still having issues, the printer needs to be checked. 

Update the firmware if available on your current OS. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Aaronfab]

I have tried all these steps with the same results.

[Elohi_NR]

Hi @Aaronfab ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!