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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-23-2020 10:45 AM

HP Recommended
Product: Acer Nitro 5
Operating System: Microsoft Windows 10 (64-bit)

I've tried all of the recommended resets of the printer. Nothing works. the Printer Failure message remains: "There is a problem with the printer or ink system. Turn printer off then on. If the problem persists, contact HP."

So, here I am. I'm confident I can fix it, if someone would give me the methodology.

Would greatly appreciate any help.

By the way, the printer scans fine. I just can't print or get the error message to go away.

 

Thank you,

 

jerry

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