Officejey 8010e printer queue not working

[Thaneesh1]

My printer is printing test pages fine when i do it on the screen but when i try to print form another device, it says it is in the queue on the hp smart app but nevere actually prints. I tried using hp doctor and it tried printing a test page but nothing happened

[Raj_05]

Hi @Thaneesh1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP OfficeJet 8010e is experiencing issues with its print queue and communication with other devices. Here are some troubleshooting steps you can try to resolve the issue.

Restart the Printer and Devices

• Power off the printer and unplug it for a few seconds, then plug it back in and turn it on.
• Restart the device you are trying to print from (e.g., computer or phone).
• This ensures that any minor connectivity issues or stuck processes are cleared.

Check the Print Queue

• On your computer or device, go to the Print Queue (you can usually find this in the "Printers & Scanners" settings in Windows or macOS).
• If there are any stuck print jobs, clear the queue and try printing again.
• On Windows: Go to Control Panel > Devices and Printers, right-click the printer, and select See what's printing.
• On macOS: Go to System Preferences > Printers & Scanners, select the printer, and view the queue.

Ensure Proper Network Connection

• Make sure your printer is connected to the correct WiFi network, especially if you're using wireless printing.
• If using HP Smart, ensure that the app is connected to the same network as the printer.

Reinstall the Printer

• On your device, remove the printer from your list of printers.
• Re-add the printer by searching for it in the HP Smart app or through the printer settings on your computer.
• This can refresh the connection and resolve any issues.

Check for Firmware/Software Updates

• Check if there is any available firmware update for your HP OfficeJet 8010e printer. Updating the firmware can often resolve print queue issues.
• Similarly, ensure that the HP Smart app is up to date.

Run the HP Print and Scan Doctor Again

• Even though you've already used it, try running the HP Print and Scan Doctor again, as it may catch issues that were missed previously.
• It can help fix network connection or printer configuration issues.

Reset the Printer's Network Settings

• If the issue persists, try resetting the network settings on your HP OfficeJet 8010e and reconnecting to your WiFi network.

Clear HP Smart App Cache

• If you're using the HP Smart app on your device, try clearing its cache (especially on mobile devices) and reconnecting it to the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support