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Old HP ENVY 5660 all in one does not display color print options.

HP Recommended
HP ENVY5660 e all in one
macOS 10.13 High Sierra

My HP Envy 5660 e all-in-one printer no longer gives me options in the print option box for printing in color.  It only prints in black and white even when that box is not checked.  No presets show a color option.  I have deleted and reinstalled the driver.  This printer is almost 6 years old now.  I have installed several different OS since I bought my iMac.  It originally had Lion installed.  I checked for updates on the driver and there aren't any.  Is my printer too old to give me color options with my current mac OS 10.13.6 High Sierra?  My tricolor cartridge is new.  It used to show a lot more preset options.  The printer is using Wi-Fi to talk to my iMac and MacBook Air. Cleaning cartridges x3 shows only black printing.  After alignment only black prints.  I'm thinking whatever makes the color cartridge print isn't working.  Can it be fixed?  Is something turned off?   I tried unplugging it for a while and then plugging it back in.  No difference.  I'm thinking it may be time to buy another printer.  Thanks for any help.

 

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HP Support Agent
HP Support Agent
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@frenchy8910, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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