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HP Recommended
HP OfficeJet 6958 All-in-One Printer
macOS 12.0 Monterey

I just installed 4 HP 902 cartridges in my HP Officejet 6958 printer.  The black cartridge works fine.  The cyan, magenta and yellow all give me the message "Older Generation Cartridge. This cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models. If you do not own an older printer model and your cartridge is a genuine HP cartridge, contact HP Support for more information."  The warranty on the package is Oct 2020.  I tried unplugging but it did not work.  Can't believe this.  These cartridges are not cheap

 

1 REPLY 1
HP Recommended

@JOEYC126

 

Welcome to the HP Support Community.

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 


I am an HP Employee

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