Older generation ink cartridges

[Cranley]

I have  a box of 4 genuine ink cartridges 953XL (black & colour) and when i try to use them my printer advises ' that these no longer work in my printer as  they are older generation'. Please can you advise how I can use these.

[Irfan_06]

Hi @Cranley,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Cranley]

Unfortunately I'm getting the same message. The message is headed 'Older Generation Cartridge' and says The indicated cartridge is an older generation cartridge that does not work in your printer. It can still be used with some other printer models. If you do not own an older printer model and your cartridge is a genuine HP cartridge contact HP Support for more information. How can i exchange these for newer versions as they were expensive?

[Irfan_06]

Hi @Cranley,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support