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Message 1 of 2
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On my HP 7100 Envy I don't have access to the photo tray. Option stays in Grey

HP Recommended
envy 7155
Microsoft Windows 10 (64-bit)

The photo tray option in Grey, not accessible

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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@JMDSYLOU,

Thank you for reaching HP Community. I would be happy to help!

 

This could be a driver issue.?

Are you facing any issue while printing on a regular paper?

 

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

Remove the USB if connected

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-7100-all-in-one-printer-series/907311...

 

Try to print.

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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