On my HP Office Jet Pro printer 9010e, I get a message "cartridge cannot communicate"

[AnnK7]

On my HP Office Jet Pro Printer, 9010e series, I was asked to replace the black cartridge. When I did and closed the door, I got a message that "the indicated cartridges are not communicating correctly with the printer" and it that the blue cartridge was the problem.  The blue cartridge wasn't a problem before I got this message.  I took the blue cartridge out and put it back in. Still got the message about it not communicating. After doing this several times, I even replaced the blue cartridge with a new cartridge, an HP cartridge. Still I have the message about the blue cartridge not communicating with the printer.  I don't have paid support.  Looks like you have to get a service warranty to get any help from HP. Does anyone have an ideas how to resolve this problem. 

[Garp_senchau]

@AnnK7, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Full Power Reset

Turn off the printer.

Unplug the power cord from both the wall and the printer.

Wait at least 60 seconds.

Plug it back in directly to a wall outlet (avoid power strips or surge protectors).

Turn it back on and wait for initialization.

Clean the Cartridge and Electrical Contacts

The "not communicating" error often means there's a poor electrical connection.

Open the printer and remove the blue (cyan) cartridge.

Using a lint-free cloth slightly dampened with distilled water or isopropyl alcohol, gently clean:

The copper-colored contacts on the cartridge.

The corresponding contacts are inside the printer where the cartridge goes.

Let both air dry for a minute or two.

Reinsert the cartridge firmly, ensuring it clicks into place.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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