? On printer display, I cannot print, but I can only make copies. I do not know how to reset to get

[Suzy1724]

? Is on the display of printer. I’ve unplugged and tried to reset, but it’s still there. I cannot print, but I can only make copies. Please advise

[Kuroi_Kenshi]

Hi @Suzy1724,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer is showing a “?” on the display, you cannot print, and only copying works. Let’s go through a few steps to check what could be causing this.

Power Reset the Printer

Turn the printer off, unplug it from the power outlet, and wait 30 seconds.

Plug it back in and turn it on. This clears temporary error states.

Check for Paper or Cover Issues

Open all access panels and make sure they are fully closed.

Ensure there’s no paper jam or small debris inside the trays or near the printhead.

Reset the Printer to Factory Defaults

On the printer control panel, go to Setup → Printer Maintenance → Restore Factory Defaults.

Confirm the reset and wait for the printer to restart.

This clears any corrupted settings that may prevent printing.

Verify Connection to the Computer or Network

If using USB, make sure the cable is securely connected.

If using Wi-Fi, ensure the printer is connected to the same network as your computer or mobile device.

Update or Reinstall Printer Drivers

Go to the HP website, download the full feature driver for your printer model, and install it.

Outdated or missing drivers can cause the printer to stop accepting print jobs.

Test Printing After Reset

Print a test page directly from the printer menu or from a computer.

If the “?” remains, it may indicate a hardware issue with the print controller or touch panel.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,