Only prints in Black and White

[ARLOVI]

HP Spectre x360 Laptop only prints Black and white. I had tried it everything from other forums but nothing works. 

I have uninstalled the driver and printer too many times. I need help 

[Nal_NR]

Hi @ARLOVI,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the Printer? Do not share any of your personal information such as serial, phone number, email ID, etc.

[ARLOVI]

Hello, 

The laptop is an HP Spectre x360 and the printer a HP Envy 4520 

Thank you 

[Nal_NR]

Hi @ARLOVI,

Thanks for sharing the details 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead (HP Smart app)

Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.

Load plain white paper into the tray.

Open the HP Smart app, and then click the image of your printer to open the settings and management tools.

Under Tools, click Print Quality Tools, and then select Clean Printhead or Clean.

A Cleaning printhead message displays, and a test page prints.

Example of test page printouts

Examine the print quality on the test page.

If the print quality is acceptable, you are done troubleshooting.

If the print quality is unacceptable, touch Yes in the HP Smart app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.

Note:

Printheads that are badly clogged might require another printhead cleaning cycle. Wait at least 30 minutes before cleaning the printhead again.

Click here for the remaining steps. 

Also, update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[ARLOVI]

Thank you. But It doesn’t work. 
I tried that before and tried again just now. 

the printer is a wireless and is connected to 2 different computers and to my cellular it works perfect with  the other ones 

[Repairatrooper]

Driver likely failed to detect that printer is color.

On your computer, go to control panel>devices and printers, right click on your printer and select "printer properties" from the drop down menu. Click on Device settings and scroll down till you find device type and change to color from auto or monochrome.

Device Type Settings

[ARLOVI]

It is not giving me more options

[Repairatrooper]

Can you click on the advanced tab so I can see which driver you are using. May be that you have a Microsoft iPP driver installed and not an HP driver.

[ARLOVI]

Here you go! Thank you

[ARLOVI]

Please do you have any update?