Orange blinking lights

[Brittbritt31]

I tried to reset my printer because I haven’t used it in a while and it wouldn’t connect to WiFi or pop up in my hp app. So I held the power and cancel button for 15seconds to reset it. After that the power button is blinking white, the cancel and information button is blinking orange. I checked for paper jam, I unplugged it from the wall and back and waited then plugged it back in. I held the cancel and power button for 5 seconds. I did everything I seen online and nothing is working it is still blinking those lights. 

[Max3Aj]

@Brittbritt31, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

Based on your description, power button blinking white, and cancel + information buttons blinking orange your HP DeskJet printer is likely in an error state following the reset. Here's how to troubleshoot and resolve it:

Check Ink Cartridges

• Open the cartridge access door and ensure both cartridges are properly seated.
• Remove and reinsert each cartridge to ensure good contact.
• Clean the copper contacts gently with a lint-free cloth.
• If either cartridge is missing, damaged, or incompatible, the printer will blink orange.
• Replace any faulty cartridges if needed.

Reset the Printer Properly

Sometimes a partial reset can leave the printer in an unstable state. Try this full reset:

• With the printer powered on, unplug the power cord from the back.
• Unplug the cord from the wall outlet.
• Wait 60 seconds.
• Plug the cord directly into a wall outlet (avoid surge protectors).
• Reconnect the cord to the printer and power it on.

This clears most internal errors.

Check for Paper Jam or Carriage Jam

• Open all access doors and inspect for any stuck paper or obstructions.
• Move the cartridge carriage gently to ensure it’s not stuck.
• If you see an E3 or E4 error, it indicates a jam.

Reconnect to Wi-Fi

Since the printer isn’t showing up in the HP Smart app:

• Press and hold the Wireless button until it starts blinking.
• Open the HP Smart app, remove the printer if it’s listed.
• Re-add the printer using Auto Wireless Connect or WPS.

Final Tip

If the issue persists after these steps, try restoring factory defaults again:

• Press and hold Cancel + Wireless buttons together for 5 seconds.
• Wait for the lights to stabilize, then retry setup via HP Smart.

HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes | HP® Support
HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes | HP® Support

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support