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Out of Paper Message

HP Recommended
Hewlett Packard Envy
Microsoft Windows 10 (64-bit)

Printer ran out of paper but when paper was inserted computer still shows "out of paper" when trying to print.  I have removed and reinserted paper several times.  I have unplugged the printer and plugged back in several times.  I have deleted everything from the print queue several times but whenever I send an item to print still get "out of paper" message.  Printer mechanics are working fine because I can use copy function.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@threeriversca, Welcome to the HP Support Community!

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

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