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‎05-29-2020 08:57 PM

HP Recommended
Product: NA
Operating System: Microsoft Windows 10 (64-bit)

I have read some internet discussion/ articles talking about 3rd party ink being blocked by some printer manufacturers.

There seems to be mixed experiences with this.

What is the story behind some users (but not all) having issues?

What's a good strategy to avoid running into issues besides trying to just never update the firmware, or delaying updates?  For example, buying only refilled cartridges (ones that were originally genuine HP).

1 REPLY 1

‎05-29-2020 11:48 PM

HP Recommended

Hi,

Dynamic Security enabled printers may reject cartridges with Non-HP Chip or a modified version.

 

If you are using a non-original HP cartridge, please check with your supplier to ensure your cartridge has an original HP security chip or unmodified HP electronic circuitry:

https://support.hp.com/us-en/document/c05310148

 

Shlomi

 



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