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10-26-2019 10:40 AM
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10-28-2019 01:15 PM
For help with scanning yesterday I spent considerable time with HP and brought this issue to their attention. I was told I'd get a call about it from a Case Manager sometime in thee 24-48 hours following my discussion on Sunday which ended about 5:30 EDT. A solution to it seems so simple: simply making an extender that works for the real world of standard and legal size paper.
10-29-2019 08:38 AM
Thanks, and I talked further and at some length with another HP person last night (Monday, Oct. 28); he couldn't promise anything but would bring it to the attention of his bosses. Nothing will happen fast. I pointed out that this issue is something that will keep some of us from recommending this particular printer, despite its compatibility with Mac computers, to our colleagues, friends, and others.
10-29-2019 02:42 PM
Thanks for asking, but I did note that I was told nothing would happen fast (and it's possible nothing will, but the more who complain the more possible it may be). At this point HP is also fussing with the new Apple OS, Carolina, and this computer, OfficeJet Pro 9025 will not work well with Carolina for another month. I suspect that is priority, but we need to keep the pressure on for the tray which I was told was "due to design and space -- to be compact but while the length of the 9025 is shorter, its depth is about the same -- I still see no reason not to have a fix, minimally offering the option of a tray which will handle 8.5 x 11 in paper, preferable extendable to legal size too: 8.5 x 14.