Over charge on printer printing more than was asked

[ashleyh615]

I am writing to report an ongoing issue with my HP printer that has significantly impacted my work. Each time I enter a print job—whether it's a single document or a set number of copies—the printer consistently overprints, producing far more copies than requested. This issue occurs almost every time I use the device.

As a result of this malfunction, I am now incurring costs for all the excess pages being printed. This has become a financial burden, and I am seeking a resolution as soon as possible.

Please advise on the next steps. I would appreciate guidance on troubleshooting this issue or arranging for a repair or replacement if necessary. I can provide the printer’s serial number and model information upon request.

Thank you for your attention to this matter. I look forward to your prompt response.

[Kuroi_Kenshi]

Hi @ashleyh615,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Print Settings: Ensure that the number of copies is set correctly in the print dialog. Sometimes, the settings might be inadvertently changed.

• Go to your print dialog on your computer.
• Verify that the number of copies is set to the intended amount.

Update Printer Firmware and Drivers: Make sure your printer's firmware and drivers are up to date. Outdated firmware or drivers can cause issues with printing.

• Visit HP's support page and locate your printer model.
• Download and install the latest firmware and drivers.

Reset Printer Settings: Sometimes resetting the printer to its default settings can resolve unexpected issues.

• On your printer, go to the settings menu.
• Find the option to restore factory settings and perform the reset.

Check for Software or App Issues: If you are using a specific software application to print, ensure it is up to date and doesn't have any known bugs causing this issue. You can also try printing from a different application to see if the problem persists.

Run HP Print and Scan Doctor: HP offers a free tool called HP Print and Scan Doctor that can diagnose and fix many printing issues.

• Download HP Print and Scan Doctor from HP's website.
• Run the tool and follow the on-screen instructions to diagnose and fix any issues.

I hope this helps.

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Best regards,