P2 error new printer won't print

[7MD72F]

I need help printer is 1 week old worked for a week then gets P2 error NP1531se1(HP LasorJet MFP M140W)

I have tried everything will it be under warrenty.

Pete Edited

[Kuroi_Kenshi]

Hi @7MD72F,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP LaserJet MFP M140w printer is showing a P2 error after just a week of use — that’s definitely frustrating, especially for a new device. Let’s go through a few checks to help identify the cause and get you printing again.

1. Understand the P2 Error

The P2 error on HP LaserJet printers usually means a paper jam, paper feed issue, or toner cartridge not correctly seated.

It can also appear if a small piece of paper is stuck in the feed path or if a door isn’t fully closed.

2. Check for Paper Jams

Turn off the printer and unplug the power cord.

Open all access doors — the input tray, toner access door, and output tray.

Carefully remove any jammed or misfed paper.

Check inside the rear access area and under the toner cartridge for any small torn pieces of paper.

3. Reinstall the Toner Cartridge

Remove the toner cartridge, gently shake it side to side to redistribute the toner, and reinstall it securely until it clicks.

Close the front door firmly and make sure all panels are properly aligned.

4. Check the Paper Tray

Verify that the paper is loaded correctly — not too tightly or overfilled.

Adjust the paper guides so they lightly touch the edges of the paper stack.

5. Power Reset the Printer

Disconnect the power cord for 30–60 seconds.

Reconnect it and power on the printer.

Wait to see if the P2 error clears.

6. Print a Test Page

If the printer initializes successfully, try printing a test page from your computer or the HP Smart app to confirm the issue is resolved.

I hope this helps.

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Best regards,