PDF docs won't print just blank pages

[Samk61]

My Deskjet printer does not print PDF documents and web documents. It only prints MS Office documents. Why is it so? How can I fix iot?

[NonSequitur777]

@Samk61,

Welcome to our HP Community forum!

If your HP Deskjet 2542 prints MS Office documents but not PDF or web documents, the issue is likely software-related. Here are some troubleshooting steps you can try:

1. Check the Default Printer:

• Make sure your HP Deskjet 2542 is set as the default printer:
  • Windows: Go to Control Panel > Devices and Printers, right-click your printer, and select Set as default printer.
  • Mac: Open System Preferences > Printers & Scanners and ensure your printer is selected.

 

2. Try a Different PDF Viewer:

• If you are using Adobe Acrobat Reader, try a different viewer like Microsoft Edge or Foxit Reader to print the PDF.
• In Adobe Acrobat Reader:
  • Open the PDF and go to File > Print.
  • Click Advanced, check Print as Image, and try printing again.

 

3. Update or Reinstall the Printer Driver:

• Download and install the latest driver from HP's official support page.
• Uninstall the printer:
  • Windows: Go to Control Panel > Devices and Printers, right-click your printer, and select Remove device.
  • Restart your PC and reinstall the driver.

 

4. Use HP Smart or HP Print and Scan Doctor:

• HP Smart App: Try printing using the HP Smart app instead of the default print option.
• HP Print and Scan Doctor: Download and run HP Print and Scan Doctor to detect and fix issues.

 

5. Check Browser Print Settings (for Web Pages):

• If web pages won’t print, try a different browser (Chrome, Edge, Firefox) and use Ctrl + P to print.
• Ensure the correct printer is selected in the print settings.

Let me know if this helps!

Kind Regards,

NonSequitur777