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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 4
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PDFs print blurry, but text is fine

HP Recommended
HP Deskjet F4480
Microsoft Windows 10 (32-bit)

I have recently started having a problem with my printer. When printing, any pdf (or text copied from a pdf) is printed with a grey shadow behind it. All other text is clear. All test pages print perfectly. 

I have tried removing and reinstalling the device, both with the hp driver, and the windows driver.

I have tried using brand new printer cartridges.

I followed all the steps from this similar post, to no avail.

The pdfs are high resolution - this is not a problem of pixilation. PDFs that used to print fine are now shadowed. 

I'm including two images. One is from a Word file. You can see the first paragraph is clear. The second paragraph was copied from a pdf, and is blurry. This page used to print clear. 

The second image is a straight pdf, complete with shadow. This image used to print clear.

 

Any help would be greatly appreciated, as I hate to replace this otherwise very reliable printer.

Thanks in Advance,

Angie

 

 

 20200630_092513.jpgscan0001.jpg

3 REPLIES 3
HP Support Agent
HP Support Agent
19,941 19,900 873 928
Message 2 of 4
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HP Recommended

@AHentze

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

  • If the issue still continues, install using Using the Windows Built-in Print DriverClick here

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 4
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Thank you, but I tried both of those steps before posting. They did not work. Do you have any other advice?

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HP Support Agent
HP Support Agent
19,941 19,900 873 928
Message 4 of 4
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@AHentze

Thank you for posting back. 

 

this looks like an app-specific issue with Adobe reader try to print as an image or update and reinstall the app.

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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