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PLEASE HELP ME....I own a hp Envy 5530 printer and printing ink issues

HP Recommended
hp envy 5530
Microsoft Windows 10 (64-bit)

I have very important documents that I must print today and not all of the pages printed because the ink was depleted.  Ran to Office Depot for ink and still not able to print.

Please help me....thanks so very much.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Holly851,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page 

  1. Load plain white paper in the paper tray.

  2. On the printer control panel, touch the Settings icon , and then touch Tools.

    The Tools Menu displays.

  3. Touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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