PRINT CRASHES WHEN TRYING TO SELECT PROPERTIES

[KeithRILEY1]

PRINT CRASHES WHEN TRYING TO SELECT PRINTER "DOCUMENT pROPERTIES" ONLY PRINTS IN b/w. hp eNVY 4450 WIN 11

[Garp_senchau]

@KeithRILEY1, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Printer Settings

• Open Printer Properties:
  • Go to Settings > Devices > Printers & Scanners.
  • Right-click on HP Envy 4450 and select Printing Preferences.
• Check Color Settings:
  • In the Printing Preferences window, check under the Color tab.
  • Ensure the Color option is selected (not Black & White or Grayscale).
  • Click Apply and OK to save changes.

Update Printer Drivers

• Check for Driver Updates:
  • Open the Device Manager (press Win + X > select Device Manager).
  • Expand the Printers section and right-click on your HP printer.
  • Select Update Driver > Search automatically for updated driver software.
• Download Latest Drivers from HP Website:
  • Visit the HP Support website.
  • Search for your printer model (HP Envy 4450).
  • Download and install the latest drivers for Windows 11.

Printer Software

• Reinstall HP Printer Software:
  • Sometimes, issues with printing preferences can stem from the software installation. Uninstall the printer software from Control Panel > Programs > Programs and Features.
  • Reboot the system and reinstall the latest HP software package from the official website.

Check for Windows 11 Updates

• Update Windows 11:
  • Go to Settings > Windows Update.
  • Click Check for updates and install any available updates.
  • Restart your computer if needed.

[Garp_senchau]

Reset Printer Settings

• Reset Printer Defaults:
  • Open Devices and Printers.
  • Right-click your HP Envy 4450 and select Printer Properties.
  • In the Advanced tab, click Print directly to the printer.
  • Go to the Device Settings tab and click on Restore Defaults.

Check for Print Spooler Issues

• Restart Print Spooler Service:
  • Press Win + R, type services.msc, and hit Enter.
  • Scroll down to Print Spooler, right-click, and select Restart.
  • Try printing again.

Check for Paper Type Settings

• Paper Type Settings:
  • In the Printing Preferences window, make sure that the Paper Type setting is correct for your print job (e.g., plain paper for standard printing, photo paper for photos).
  • Sometimes, using the wrong paper type can force black and white printing.

Printer Test

• Test Print:
  • From Printers & Scanners, select your HP Envy 4450 and click on Manage > Print Test Page.
  • Check if the issue persists on the test page.

Perform Printer Diagnostic

• Run HP Print and Scan Doctor:
  • Download and run the HP Print and Scan Doctor.
  • Follow the on-screen prompts to troubleshoot and fix issues.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[Akhi_H]

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Regards, 

Akhi_H