PRINT PROBLEM

[HNB2]

pRINTER NOT CONNECTED ERROR

[A_Gayathri]

Hi @HNB2 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Laser MFP 1188fnw printer is showing a "Printer Not Connected" error, here are some steps you can take to troubleshoot the issue:

Check Physical Connections:

• Ensure that the printer is properly plugged into a power source and that the power cable is securely connected.
• If you're using a USB connection, verify that the USB cable is securely connected to both the printer and the computer. Try a different USB port or cable if possible.
• For network connections, make sure the Ethernet cable is properly connected if you're using a wired connection.

Verify Printer Status:

• Check if the printer has any error lights or messages on the control panel that might indicate an issue.

Restart Devices:

• Power off the printer and your computer. Wait for a minute, then turn them back on.
• Restart your router or modem if you're using a network connection.

Check Printer Settings:

• On the printer’s control panel, navigate to the network settings to ensure the printer is connected to the correct network if using Wi-Fi.

Update or Reinstall Printer Drivers:

• Go to the HP website and download the latest drivers for your printer model.
• Uninstall the current printer driver from your computer and then reinstall the new driver.

Check Printer Status on Computer:

• Go to Settings > Devices > Printers & scanners on your computer.
• Select your printer and click Manage. Check if the printer is set as the default printer and if there are any issues shown.

Run the Printer Troubleshooter:

• On Windows, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Printer, and run the troubleshooter.

Ensure Printer is Online:

• In the Printers & scanners section, make sure the printer is set to "Use Printer Offline" if it's an option.

Refer to this document:  HP Laser MFP 1188fnw Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[HNB2]

Printer Not Connected... Problem yet not solved