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Solved!

PRINTER ENVY 6020

HP Recommended
MacBook Pro
macOS 10.14 Mojave

hi i bought a new envy 6020 printer on friday but it wont print for me it keeps telling me the paper drawer is open or check for printer issues i have checked everything . when i press print on the laptop it comes up printing  can anyone please help me 

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HP Recommended

@JONATHANDIGS, Welcome to HP Support Community!

 

Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Restore factory defaults on the printer

Lift the cartridge access door to expose the cartridge area.

While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Hello thank you for your help .it did help me to a degree . But it turned out yesterday when I brought it back to the store there was a fault with the ink ribbon and the paper drawer so they had to give me a new one which is working perfectly. Thank you so much for your time and effort trying to help me. I gave the thumbs up and  everything.

Regards

Jonathan 

 

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