PRINTER JAM

[BETTYBOOP14]

i CLEARED A PAPER JAM BUT NOW IT WON'T PRINT. IT WILL COPY BUT WILL NOT PRINT. i HAVE A BLUE BLINKING  LIGHT AND THE ON LIGHT.

[Nal_NR]

Hi @BETTYBOOP14,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the paper jam.

Use an automated tool to clean the paper rollers

• Clean the printer's paper rollers with an automated tool.
• Turn on the printer.
• Remove any paper from the input tray.
• Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button seven times, and then release the Power button.
• The printer makes some noise for approximately one minute. Wait until the printer stops making noises before you proceed.

Reset the printer

• Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Refer to this HP document for further assistance.

For any blinking lights, refer to this document.

Hope this helps! Keep me posted for further assistance

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