PRINTER NOT WORKING

[SAUR2]

PRINTER HAS MOVED TO SCAN MODE

[Raj_05]

Hi @SAUR2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer has moved into scan mode unexpectedly, there are a few things you can try to troubleshoot the issue.

• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off the printer, wait for a minute, and then turn it back on.
• Check Control Panel: Ensure that there are no physical buttons or touchscreen options on the printer control panel that could have accidentally triggered the scan mode. Look for any buttons labeled "Scan" or "Copy" and make sure they are not stuck.
• Software on Computer: If you're initiating scans from a computer, ensure that the software you're using to communicate with the printer is not commanding it to enter scan mode unexpectedly. Close any scanning or printing software running in the background and try again.
• Printer Settings: Check the printer settings either through its control panel or through the printer's software interface on your computer. Look for any settings related to scan mode and ensure they are configured correctly.
• Firmware Update: Check if there are any firmware updates available for your HP printer. Sometimes, updating the firmware can resolve issues with the printer's functionality.
• Reset to Factory Settings: As a last resort, you can try resetting the printer to its factory settings. This will erase any custom settings you've configured but may help resolve the issue if it's related to a software glitch.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support