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‎02-15-2023 12:53 AM - last edited on ‎02-15-2023 05:10 AM by Moderator

HP Recommended

Printer Model: MFP72630

I purchase the above model on 3rd Nov 2021, I also purchase 3 years warranty pack. My machine is stuck and the touch panel not working till 3rd January 2023 also already a problem registered in HP vide HP Case ID: [edit]. Today date 15.02.2023 not solving the touch panel problem. I called many times but till now HP has not had any ETA. I am very disappointed regarding HP Service. 

 

 

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‎02-15-2023 11:59 AM

HP Recommended

If you purchased from a dealer do they not have support staff? If you purchased directly from HP then I would expect HP to handle but sounds like either they dropped the ball or their is a supply issue with parts. I have escalated your post to the moderators.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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