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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jclarkpsych
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PRINTER WILL PRINT TEST PAGE BUT WILL NOT PRINT ANYTHING ELSE

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HP LASERJET PRO MFP M225DW
Microsoft Windows 10 (64-bit)

I have uninstalled and reinstalled the printer numerous times.  It will print a test page using usb connection and wireless but will print nothing else.   shows 0 print jobs in the que

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Kumar0307
HP Support Agent
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@Jclarkpsych, Welcome to the HP Support Community!

 

I understand you are not able to print anything apart from test pages. To assist you better,

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Check the connectivity between the devices.
  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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