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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎10-28-2024 02:43 PM - last edited on ‎10-28-2024 02:56 PM by Retired

HP Recommended
Product: HP OFFICE JET PRO 8715

I have an issue with my office jet pro 8715 
It is saying my printerhead is missing or incorrectly placed. However it is in there the same way it always has been. I am unable to print due to this error. Please get me assistance. I am afraid if I buy a new print head the issue will remain. 

Serial: [Personal Information Removed]

Product: J6X78A

1 REPLY 1

‎10-30-2024 12:14 PM

HP Recommended

Hi @BORIS223 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP OfficeJet Pro 8715 is indicating that the printhead is missing or incorrectly placed, here are some troubleshooting steps you can try:

Power Cycle the Printer:

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds, then plug it back in and turn it on.

Check Printhead Installation:

  • Open the printer’s access door to access the printhead and cartridges.
  • Remove the printhead carefully and check for any debris or obstructions in the area.
  • Reinstall the printhead, ensuring that it clicks into place securely.

Inspect for Damage:

  • Look for any visible damage on the printhead and contacts. If there are any signs of wear or damage, that may be the issue.

Clean the Printhead Contacts:

  • Use a lint-free cloth or paper towel slightly moistened with distilled water to gently wipe the electrical contacts on the printhead and the printer.

Update Firmware:

  • Ensure your printer’s firmware is up to date. Check the HP website for any updates available for your model.

Reset the Printer:

  • With the printer turned on, disconnect the power cord from the back.
  • Wait for 60 seconds, then reconnect the power cord.

Check for Error Codes:

  • If the printer displays any specific error codes or messages beyond the "missing printhead" error, take note of those, as they can provide clues to the issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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