PRINTING PRBLEM

[PREM60]

PRINTING PROBLEM

[Hawks_Eye]

Hi @PREM60 

Welcome to the HP Support Community! We're here to help you get back up and running.

Let’s gently uncover everything we need to resolve your printing issue. To guide you precisely, I’ll need a few sensory-rich details about what’s happening:

Please share the following:

Printer Model Name/Number
(e.g., HP OfficeJet 9012e, HP ENVY 6458e, HP LaserJet MFP M234sdwe)

Connection Type

• Is the printer connected via Wi-Fi, USB, or Ethernet?

Operating System and Device

• Are you printing from Windows, macOS, iOS, Android, or Chrome OS?

What exactly happens when you try to print?

• Does the job stay in the queue, disappear, or show an error?
• Any blinking lights or error messages on the printer screen?

Are you using the HP App or printing directly from another program?

• If using the HP App, does it detect the printer and show it as ready?

Is scanning or copying working normally?

• This helps isolate whether it’s a print-only issue.

Have you recently updated software, drivers, or firmware?

• Especially if the issue started after an update.

Any specific error codes or messages?

• Even a brief phrase from the screen or app can help pinpoint the cause.

Once I have these details, I’ll guide you through a clear and professional recovery path. Looking forward to helping you get that printer humming again.

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.