• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-06-2021 11:11 AM

HP Recommended

It's broken. Fold a piece of paper and insert it in to a small hole to open a laser shutter instead of broken part and your printer will print again

 

shutter.JPG

 

 

 

 




My profile on LinkedIn

Was this reply helpful? Yes No

‎03-06-2021 02:09 PM

HP Recommended

Jensenmike_0-1615064446955.jpeg

Valsimot, you are a genius ! Test page printed perfectly as you predicted. I should have spotted the broken prong. Thank you so much for all your  time & patience to get this problem sorted, it is very much appreciated. Kind regards to you   Mike

Was this reply helpful? Yes No

‎03-07-2021 05:08 AM

HP Recommended

Hi, still have problems as I cannot print from the computer. I can continue to print test pages directly from the printer. If I try to print a test page from the computer, it immediately goes to 'error'

I am running windows 10  32 bit. I have PCL5-e  & Dot4x86 drivers installed. If I go into troubleshooting the only things it comes up with are 'spooler service not running & spooler service not starting automatically'. However in services it shows that the spooler service is running & set to automatic. Printer is connected to port LPT1    Not sure where to look next ?

Was this reply helpful? Yes No

‎03-07-2021 08:42 AM

HP Recommended

Jensenmike_0-1615131365228.jpeg

Problem sorted at last. Had the printer connected on the wrong port. Now set up on Dot4 & works fine. Print quality is amazing for a 17 year old printer. I just don’t need colour, so will hopefully prove less hassle & cheaper  to run.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.