• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

SO ... This printer used to be great.  Now, I can't get it to print envelopes.  I have tried tray 2 and set the paper to envelopes and #10 as the size.  I have tried tray 1 (because the printer is defaulting to that even though I have modified the paper for tray 2) and it won't even feed an envelope although I have loaded the envelopes correctly. - as far as I can tell from the diagrams.

 

Any ideas?

 

I tried to download updated drivers, but the HP page keeps opening up a driver for a printer I have never owned.

 

Also I have given up trying to scan from the printer ......

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.