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Pagewide 452dw not printing in black color

HP Recommended
452dw
Microsoft Windows 10 (64-bit)

WhatsApp Image 2020-09-01 at 7.43.50 AM.jpegWhatsApp Image 2020-09-01 at 7.43.50 AM (1).jpeg

 

Hello everyone, I hope everyone is doing all right here! I have a pagewide 452dw, few weeks ago it ran out of black color, we just replaced the cartridge for a new 974x cartridge, now the printer will not print any black color. When I first placed the new cartridge and printed a test page, the black color was almost not visible, then I performed a level 1 cleaning and all the colors got better but the black got worse, then performed a level 2 cleaning and the colors are printing perfectly but now the black was completely gone. If anyone has had a similar 

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