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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP PageWide Pro 477dw Multifunction Printer

When trying to print from Samsung S21 or a Samsung z flip the Printer tries to start printing but will Bluescreen with Errorcode "B8B24DCA". After that you will need to reboot it.

 

Solutions tried:

- Used default Android Printer and HP Printer Plugin (aswell as HP Smart) always Crashing

- Firmware updated to the latest (2412E)

- Printing with PC and other Samsung (S23) is working

- Connection by LAN/WLAN

 

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