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Paper Feed

HP Recommended
HP DeskJet 3760
Microsoft Windows 10 (32-bit)

Paper not feeding properly sometimes.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@RayoM, Welcome to HP Support Community!

 

Follow the steps below-

 

Step 1: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.

  • Use only good quality paper that meets printer specifications.

  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.

  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

  • Wait for the printer to complete a job or for an Out of paper or Load Paper message to display before you reload the paper.

Make sure the paper you use to print is in good condition, is neatly stacked in the tray, and the paper path and tray are free from obstructions.

  1. Remove any paper from the input tray.

  2. Remove any severely bent, wrinkled, or torn paper from the stack.

  3. Check for obstructions inside the input tray area. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

  4. With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.

  5. Load the stack of paper into the input tray, and then slide in the paper-width guides against the paper.

    Sliding paper-width guides against the paper

Try to print. If the issue persists, continue to the next step.

 

Step 2: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

  1. Turn off the printer, and then disconnect the power cord and any other cables.

       WARNING: 

    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

  2. Raise the input tray and the input tray extender.

    Raising the input tray and the input tray extender

  3. Lift and hold the input tray shield.

    NOTE: 

    Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

  4. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

    Paper pick rollers

  5. Lightly dampen the cotton swab with water, and then squeeze any excess liquid from the swab.

  6. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

  7. Release the input tray shield.

  8. Allow the rollers to dry completely (approximately 10 minutes).

  9. Reconnect the power cord and any other cables, and then turn on the printer.

Try to print. If the issue persists, continue to the next step.

 

Step 3: Reset the printer

Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

Try to print.

 

Step 4: Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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