Paper Jam Error

[Chrissy_2024]

I’m getting the paper jam error. I have done all troubleshooting and tried to restart the printer several times and it’s still not working. I’m trying to get a number for customer service so I can get some assistance

[Nal_NR]

Hi @Chrissy_2024,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m sorry to hear you’re still experiencing the paper jam issue despite your efforts to troubleshoot—it can be incredibly frustrating when the problem persists.

note: Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Step 1: Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Click here for the troubleshooting steps.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Chrissy_2024]

I have followed these steps several times and there’s no paper jam in my printer

[Nal_NR]

Hi @Chrissy_2024 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!