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‎09-15-2020 02:58 PM

HP Recommended
Product: HP ENVY PHOTO 7855 printer

My HP ENVY PHOTO 7855 printer repeatedly jams paper. I have cleared the jammed paper from the bottom of the printer between the paper tray and the printer head at (that's the only area where the jam happens), checked all areas of the printer for jammed paper, made sure the cartridge carriage moves freely and resubmitted the print job. Every time the print job is resubmitted, the jam happens again. I have done this about half a dozen times. Any suggestions about how to fix this?

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1 REPLY 1

‎09-18-2020 09:05 AM

HP Recommended

@Zaman2411, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Are you using US Letter size sheets?

Make sure the papers are properly loaded in the input tray as shown in this document - Loading Paper, Cards, Envelopes

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check if the rollers are clean

Refer to this document - A 'Paper Jam' Error Displays

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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