cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
6 3 0 0
Message 1 of 8
164
Flag Post

Paper Output tray for the HP 9025 does not extend to A4 or Letter size

HP Recommended
Officejet Pro 9025
Microsoft Windows 10 (64-bit)

The printer output tray does not extend far enough to fit / capture A4 or Letter sized sheets - all such sheets feed out an an angle and end up on the floor after 3 or 4 sheets.

How can I resolve this issue please ?

7 REPLIES 7
Highlighted
HP Support Agent
HP Support Agent
11,588 11,574 642 479
Message 2 of 8
Flag Post
HP Recommended

@CelticWarrior

 

Welcome to the HP Support Community.

 

Try to pull out Tray 1 completely and insert it back.

 

Refer to page 23: http://h10032.www1.hp.com/ctg/Manual/c06220010

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
6 3 0 0
Message 3 of 8
Flag Post
HP Recommended

I think you may have misunderstood the problem - the issue is with the paper output tray (or paper catcher), not the input tray

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,588 11,574 642 479
Message 4 of 8
Flag Post
HP Recommended

Refer to page 25 of the manual as shared.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
6 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Hi, page 25 7. Pull out the output tray extension as shown.

It is exactly this output tray extension which does not extend to A4 or Letter size ?

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,588 11,574 642 479
Message 6 of 8
Flag Post
HP Recommended

Was it always like this?


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
6 3 0 0
Message 7 of 8
Flag Post
HP Recommended

yes

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,588 11,574 642 479
Message 8 of 8
Flag Post
HP Recommended

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation