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‎02-22-2021 05:55 PM

HP Recommended
Product: OfficeJet 5255
Operating System: Microsoft Windows 10 (64-bit)

Paper selection screen too sensitive. Can't scroll down to envelope settings. Can I turn off the screen and choose paper size in WordPerfect?

Category:
1 REPLY 1

‎02-25-2021 10:52 AM

HP Recommended

@NBBob

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • Did this happen after a recent window or software update?
  • Have you tried with different app or document?

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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