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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Cobweb1
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Message 1 of 2
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Paper detected does not match paper size.

HP Recommended
Officejet 7612
Microsoft Windows 10 (32-bit)

My printer keeps giving me the same message "Paper detected does not match paper size"  Paper is A4 and loaded how I always use it as portrait, and it will not print.   I have bought a new ream of paper and tried using this, no change.

 

I did get one print out of it yesterday and got a message to check the contraption at the back, it had a sheet of paper in it, this was cleared and came out whole so no little bits of paper left in it, I did check by the print heads if there was any paper stuck but there is not..  It wont print now.

 

1 REPLY 1
your_fix
Level 3
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Message 2 of 2
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HP Recommended

Open and close the paper tray-then check the screen of the printer

Make sure the paper type is plain paper and a4 is the paper size

if these details are any different press modify

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