Paper feeder

[Taylizz]

When it’s time to print the printer either feeds the paper in crooked or doesn’t grab on at all but still prints like it did. I blew air into the printer to blow out any dust. How can I fix this. Only had a printer for a month and used it twice. 

[Betty0610]

@Taylizz

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Let's try a reset here:

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

If the issue persists, try to clean the rollers:

1. Turn off the printer, and then disconnect the power cord.

      WARNING: 

   Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

2. Disconnect the USB cable, if it is not already disconnected.

3. Raise the input tray.

   

4. Lift and hold the input tray shield.

   NOTE: 

   Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

5. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

   

6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.

7. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

8. Lower the input tray shield.

9. Allow the rollers to dry for 10 or 15 minutes.

10. Reconnect the power cord to the rear of the printer, and then turn on the printer.

11. Reconnect the USB cable to the printer if necessary.

Let me know if this helps.

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Thanks!

Have a great day!