Paper jam but not paper

[Natasha1985]

I'm getting an error message that says paper jammed. Have found nothing in the printer that would cause a jam. I removed all paper from try. I hard reset it and tried other things but I still get the message. I also get a error message saying print carriage cannot move. What is going on here???

[Dragon-Fur]

@Natasha1985 

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Aside from the obvious, that is, an actual stuck bit of paper hiding somewhere in the paper path,

The options are generally limited to those in the Troubleshooting documents.

For example,

Paper Jam Error

Known solutions for Carriage Jam, presented in the order to be considered / completed:

 Carriage jam or E3 error

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

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HP OfficeJet 5740 e-All-in-One Printer series 

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