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‎07-20-2021 05:23 PM

HP Recommended
Product: HP Laserjet P2015

The paper jam light is on even though I've removed the paper. I've tried rebooting but nothing seems to work.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-20-2021 05:47 PM - edited ‎07-20-2021 05:47 PM

HP Recommended

Even a tiny bit of paper that is easily overlooked can cause issues if it is holding open a flag. Try turning off the printer, waiting 2 minutes and then turning it on. If you immediately get the error then a flag somewherein the printer is stuck and you will need to look further to find it. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎07-20-2021 05:47 PM - edited ‎07-20-2021 05:47 PM

HP Recommended

Even a tiny bit of paper that is easily overlooked can cause issues if it is holding open a flag. Try turning off the printer, waiting 2 minutes and then turning it on. If you immediately get the error then a flag somewherein the printer is stuck and you will need to look further to find it. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-22-2021 04:38 PM

HP Recommended

You're absolutely right. I took the printer apart and there were two small bits of paper.

 

Thanks!

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