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Message 1 of 2
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Flag Post

Paper jam that is so stuck, the paper won't move

HP Recommended
Officejet Pro 8620
macOS 10.14 Mojave

It's a paper jam.  I can see it through the back of the printer.  I can also see it in the area where the ink is.  But that sucker isn't moving at all.  Are there any tension release buttons?

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Message 2 of 2
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HP Recommended

Hi @KC44,

 

Try the below suggestion to resolve the paper jam error-

 

Step 1-Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Step 2- Look for jammed paper

 

  1. Clear jammed paper from the rear of the printer

  2. Clear jammed paper from Tray 1

  3. Clear jammed paper from the Tray 2 area

  4. Clear jammed paper from the automatic document feeder (ADF)

Step 3- Make sure the carriage can move freely

 

Step 4: Clean the paper feed rollers

 

For instructions, refer to - Paper Jam Error

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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