Paper mismatch issue

[Landis1]

I NEED HELP WITH THE PAPER MISMATCH ISSUE. I TRIED THE TROUBLESHOOTING OPTION BUT IT STILL DOES NOT WORK. I HAVE A HP LAPTOP AND A IPHONE. I HAVE THE HP PRINTER APP INSTALLED ON BOTH DEVICES. NEITHER IS DEVICE IS PRINTING DUE TO PAPER MISMATCH ISSUE. 

[A_Gayathri]

Hi @Landis1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Here’s a step-by-step guide to resolve the paper mismatch issue with your HP DeskJet Plus 4155:

1. Check Paper Settings:

• On the Printer:
  • Open the paper tray and make sure that the paper is properly aligned.
  • Ensure the paper type and size settings on the printer match the paper loaded.
• In HP Smart App:
  • Open the HP Smart app on your iPhone or laptop.
  • Go to Printer Settings or Print Preferences.
  • Verify that the paper size and type settings in the app match the paper in the tray.

2. Update Printer Firmware and Software: Update the firmware on an HP printer

• Via HP Smart App:
  • Open the HP Smart app on your device.
  • Select your printer and check for any available firmware updates. Follow the instructions to update.
• Via HP Website:
  • Go to the HP Support website.
  • Enter your printer model and download the latest firmware and drivers.
  • Install the updates on your laptop.

3. Check Printer Driver Settings:

• On Windows 11:
  • Go to Settings > Devices > Printers & Scanners.
  • Select your HP DeskJet Plus 4155 and click Manage.
  • Click Printer Properties and check the paper size and type settings under the Advanced tab.
  • Ensure they match the settings in the HP Smart app and the paper in the printer.

4. Perform a Printer Reset:

• Hard Reset:
  • Turn off the printer and unplug it from the power source.
  • Wait for 60 seconds, then plug it back in and turn it on.
  • Check if the issue persists.

5. Check Paper Type and Quality:

• Make sure you are using the recommended paper type and quality for your printer.
• Avoid using wrinkled, damaged, or non-standard paper sizes.

6. Remove and Reinsert Paper:

• Remove the paper from the tray.
• Gently fan the paper stack to prevent paper from sticking.
• Reload the paper, ensuring it’s properly aligned and within the paper guides.

7. Reconfigure Paper Settings:

• On the Printer Control Panel:
  • Access the printer settings directly from the control panel (if available) and reconfigure the paper settings.

8. Test Print:

• Try printing a test page from the HP Smart app or from your laptop to check if the issue is resolved.

Refer to this document:  HP DeskJet Plus 4155 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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