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‎08-19-2020 12:16 PM

HP Recommended
Product: OfficeJet 4650
Operating System: macOS 10.13 High Sierra

Whenever I load cardstock in my printer, it doesn't feed the paper correctly and misses the first part of my print job.  How do I fix this?IMG_5740.jpg

 

1 REPLY 1

‎08-22-2020 01:01 PM

HP Recommended

@jcaine, Welcome to HP Support Community!

 

What happens when you make photocopies on the printer?

Are you able to print fine on regular plain paper?

Have you checked the printer specs? Does the used cardstock meet the paper handling specs of the printer?

 

Meanwhile, ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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