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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Envy 5010

I just got the envy 5010 printer. In the mobile app it does not allow me to select a 4x6 picture. all other areas are grayed out and it only gives me the option for letter-size, portrait. I'm beyond frustrated how can I print my photos from my phone in a 4 by 6 to the printer? 

1 REPLY 1
HP Recommended

@Amy311

 

Welcome to the HP Support community.

 

Which mobile app are you using to print?

Sandytechy20
I am an HP Employee

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