Paper size mismatch

[Courtneyb1]

Every platform I try to print from only lets me try and print from a 5x7. I need 8x10. When “letter” option is available it cancels the print saying it’s the wrong size. Like my printer is only recognizing 5x7 

[Dragon-Fur]

@Courtneyb1 

Welcome to the HP English Community --

Fortunately, the paper size you want to use is a supported paper size - no need for a "Custom Paper Size form".

The other part of the match set is the paper type.

Some of the checks and places to adjust the settings...

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First,

Check that the paper size and paper type are supported by your printer

Product Specifications for the HP DeskJet Plus 4152 All-in-One Printer (7FS74A)

Paper handling

Input capacity	Up to 60 sheets
Standard input capacity (cards)	Up to 20 cards
Standard input capacity (envelopes)	Up to 5
Output capacity	Up to 25 sheets
Media sizes supported (metric)	A4; B5; A6; DL envelope
Media sizes supported (U.S. standard)	Letter; legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes
Media sizes, custom (U.S. standard)	3 x 5 to 8.5 x 14 in
Media types	Plain paper, photo paper, brochure paper, envelopes and other specialty inkjet papers
Media weight supported (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Media weight supported (U.S. standard)	20 lb
Borderless printing	No

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Next,

Load the paper you want to use

Open User Guide - User Guide HP DeskJet Plus 4100 All-in-One series 

Starting on Page 12

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Next,

Tell the printer about the loaded paper - Tray and Paper

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Retain_Printing_Preferences_20

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Next,

Adjust the job configuration settings for the content type, paper size and type

Example - HP Smart - Windows - Simple Photo Print - 4x6 inch

Reminder:  Your printer does not support borderless and demands (requires) a larger margin along the bottom edge

HP_Smart_Win_Print_Photo_4x6_All_3

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Message Content References

Reminder

It might be necessary to print your form Image as Fit / Shrink to Fit.

DeskJet printers, including this model, typically require a larger margin along the bottom edge.

If you rotate the print, the larger margin moves to the side.

Borderless Printing

No

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

There is no software, firmware, or alignment that changes the larger margin requirement.

The solution to "chopped off" is to keep all data inside of 1/2 inch / 12.7mm on the bottom edge. 

This limitation includes all text, images, page numbers, footer information, cells, tables, lines, other notations, and all file types, too.

For example,

Create your original document with 1/2 inch margins.

When the document is Exported to PDF and printed, it has less chance of

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet Plus 4152 All-in-One Printer  

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