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    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Paper size sensor says paper 81/2 by 11 is too small

HP Recommended
Office Jet 8620
Microsoft Windows 7 (64-bit)

My Office Jet 8620 all in one will npot copy or print and sends a message that the paper size sensed is smaller than that specifed. I am using standard 8-1/2 by 11 paper. Tried a reset but keep getting the same message.

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HP Recommended

 

Hello, @Nucman43 - Greetings!

 

Thanks for your continued participation on the HP Forums! I’d like to help with the printer issue 🙂

 

I see that you are getting printer error message while trying to copy or print. Appreciate all your efforts. I’d suggest you update the printer firmware and check.

 

Go to http://hp.care/2ptjjHb download and update the printer firmware.

 

Now, try a power drain as suggested below:
 

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, try making a copy on the printer and check. If the issue persists, then try to use a different media and see if that helps.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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