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    Fix Windows 10 Update Issues

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Message 1 of 2
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Paper tray open error message

HP Recommended
HP envy 5030 all in one printer

Hp envy 5030 all in one printer has the error message ‘paper tray open’ on the screen and ive reset it, checked all the underneath, the tray, opened and closed it. I dont know how to fix it. The printer hasnt been used for a long time but its like new. 

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HP Support Agent
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HP Recommended

@Justina3, Welcome to the HP Support Community!

 

Check for any paper jams inside the printer - Paper Jam Error

Reinsert the ink cartridges.

Make sure the ink cartridge access door is completely closed. Check for any obstructions.

Refer to this document to know how to load papers and close the tray - Loading Paper, Cards, and Envelopes

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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