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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
CarolWH
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Partial page printing on first page

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My new HP9015e typically will print only 25% of the first page (the upper left quadrant); the rest of the pages print in full. Subsequent print jobs that same day seem fine...the first print job of the day is when the problem occurs.  I'm connected to my printer with wifi and using Edge as my browser (previous similar questions seemed to be connected to a Chrome plug-in).

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Kumar0307
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@CarolWH, Welcome to the HP Support Community!

 

To assist you better,

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Try making a standalone copy of a 2page document and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

For now, reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
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CarolWH
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After completing the HP survey re my printer, I was contacted by an HP rep and the problem has been resolved.  It seems to be tied to having two print profiles that were not 100% aligned. Thank you.

 

Carol W

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Kumar0307
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@CarolWH

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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