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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎10-04-2020 07:34 PM

HP Recommended
Product: HP LaserJet Pro MFP M29w
Operating System: Microsoft Windows 10 (32-bit)

I ordered a new power cord from the HP parts store on Sep. 18th. I was charged and everything. However, when I checked the tracking status on my order, it said "cancelled." I haven't been refunded, and every time I've called HP about it, I've been disconnected. I'm now out $30 and don't have the printer part I was promised. What do I do?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2020 08:10 PM

HP Recommended

This is primarily a user supported board, however I have escalated your port to the moderators in the hope that they can get someone from HP to reach out to you.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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4 REPLIES 4

‎10-04-2020 08:10 PM

HP Recommended

This is primarily a user supported board, however I have escalated your port to the moderators in the hope that they can get someone from HP to reach out to you.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-04-2020 09:47 PM

HP Recommended

So, I just reviewed my bank statement and it turns out I wasn't charged for the part. Phew! However, I want to make sure the order stays cancelled and that I don't end up getting charged in the future. What should I do now?

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‎10-04-2020 11:13 PM

HP Recommended

In my experience if they cancelled the order they will not re-process it. If you can screenshot the order where it shows cancelled you can keep that just in case, but likely you have nothing to worry about.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-05-2020 08:28 AM

HP Recommended

@_Emily_

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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